PSA Advisory Board
Agency Director
Starla Smith
Starla Smith is an accomplished businesswoman who has used her creative ingenuity, inherent leadership skills, and passion for entrepreneurship to build a thriving company, connecting household employees with permanent and temporary placements around the country. In 2000, she joined Household Staffing as a Placement Coordinator, and 13 years later, she took over as the Owner Operator, a role she still works in today. Under her leadership, the company has exceeded sales goals and has established itself as a leading name in the domestic services industry.
Before beginning her role at Household Staffing, Smith founded her own company, Rodman Street Neckwear, where she imported, manufactured, and marketed men’s neckwear. After five years of growing the company’s revenue, she transitioned to work in account representative and executive positions for HAAS Publishing and TelSave. Her extensive sales background with a proven track record of success led Smith into sales management roles, working for a year as the Vice President of Sales for Commercial Realty Review, as the Area Sales Manager for Harman Homes Publishing Company, and as the General Sales Manager for Renters Guide Weekly.
Throughout the last three decades of her career, Smith has harnessed her passion for excellence in everything she does, demonstrating confidence as a leader and innovator.
Agency Director
Daniel Wood
Daniel Wood has been a leader in the hospitality industry for over 25 years, including 12 years in private service as an Estate Manager, Private Chef, and Yacht Chef. He has extensive experience in all sides of the hiring triangle as a candidate, hiring manager, and third-party recruiter. This understanding of all facets of the private service market allows Daniel to make incredibly effective matches when pairing the right candidate with the right environment.
In 2012, Daniel founded Domestic | Match, a boutique private service staffing agency that serves the needs of high-net-worth families throughout the United States. After three years of success with Domestic | Match, he saw a need for a separate Private Chef division and launched Private Chef | Match. PCM refers highly skilled culinary professionals to families, yacht owners, resorts, and corporations worldwide. Today, Daniel enjoys working closely with clients and candidates alike, helping both sides understand the recruitment process while guiding them to achieve the best possible Match for all parties.
Educational Director
Bonnie Low-Kramen
For 25 years, Bonnie worked as the Personal Assistant to Oscar winner Olympia Dukakis and is the bestselling author of Be the Ultimate Assistant. An expert in workplace issues, she is a TEDx speaker and her work was profiled in a Forbes (online) cover story in May, 2019. Her workshop by the same name is one of the Top Conferences to Attend in 2018-2021 and she is a popular speaker at private service industry conferences.
As a consultant on workplace bullying to the World Administrators Summit, Bonnie is committed to ending this global problem. As a writer, she is on the Editorial Board and is a contributor to Executive Support Magazine. Traveling to 14 countries and 38 states, Bonnie’s clients include the Wharton School of Business, British Parliament, Four Seasons Hotel, Starbucks, and Amazon. In 2018, Bonnie received the Impact Award from the Boston Executive Assistants Organization.
A native New Jerseyan and a Rutgers University (RC ’79) grad, Bonnie knows that the secret sauce for an ultimate workplace includes cultures of respect and embraced diversity. These themes are the basis for her new book, Staff Matters, due for release in 2023. For more information: www.bonnielowkramen.com
Educational Director
Thomas Kaufmann
Thomas Kaufmann, CEO of Jeeves Training Ltd, is a trained private butler with over a decade of experience in private service and almost as many years of experience in training butlers and hospitality service staff. After establishing The International Butler Academy in China, Mr. Kaufmann accepted the position of CEO and Head Trainer at The International Butler Academy in the Netherlands, the world’s best Butling and House Management school.
Jeeves Training Ltd specializes in high-end training for the hospitality industry and private household staff. Adhering to traditional British-style butler traditions, Jeeves uses proven techniques and modern methods to achieve the results their high-profile clients are accustomed to.
Based in Hong Kong, the company offers consulting services and hands-on practical training to private clients and corporations such as hotels, casinos, real estate companies, and other companies throughout Europe, China, and Southeast Asia, that require high-class hospitality/customer services.
Global Business Director
Christopher P Ramey
Christopher P Ramey is the most quoted independent authority in the luxury segment. He is a keynote speaker, consultant, marketing technologist, and thought leader for all things related to selling and serving the luxury and affluent space. His personal consultancy is Affluent Insights, where he serves clients across all categories in the luxury and premium segments. Ramey is managing director of The American Marketing Group, where he and his partners serve brands that want to penetrate the American market. He is also president of The Home Trust International, a platform for brands that serve high net worth families and their influencers with the finest products and services for their homes.
Ramey has earned the Leadership Top 5% Appellation from Gerson Lehrman for his work with private equity firms acquiring luxury and home furnishings brands. He’s also a member of National Speakers Association, and he sits on the Retail Wire Brain Trust panel. Ramey’s background includes president of The Luxury Marketing Council Miami and The Luxury Marketing Council Palm Beach. As a retailer, Ramey was the founder and former president of Savvi Formalwear, where he grew the chain to over 400 stores. Ramey was also president of International Design Guild, where he grew 15 independent decorative showrooms into 95 showrooms in every major North American market.
Ramey is originally from Pittsburgh, Pennsylvania, and resides in Martin County, Florida.
Private Service Director
Chris Allen
English-born Chris Allen began traveling at the tender age of 16, which landed him on various private yachts in the UK and the Mediterranean. One such encounter led to his first position in private service, with English aristocracy, based in Switzerland and the South of France. From there, he found employment in the United States (along with his lovely wife, Kim), where he managed several estates ending with a 34,000 sq. ft. Gold Coast mansion. After 19 years in private service, he decided to try his hand at running a business.
Chris and Kim started “A Butler’s Manor” in 2002 and built it up to be the top-rated Bed & Breakfast in Southampton, NY. They now enjoy retirement and look forward to whatever opportunities and challenges that may bring. The couple spends winters in Laguna Beach, CA, and summers in New England.
Private Service Director
Anthony Barlow
As a former collegiate athlete and an accomplished leader, Anthony Barlow specializes in managing complex estates for UHNW families. Anthony’s southern upbringing and professional experience form the perfect marriage, where his passion for serving is complimented by his drive to learn and help others. In addition to creating highly efficient structures to ensure the residences in his care perform at optimal capacity, Anthony enjoys creating a healthy and exciting workplace for his teams.
Principal Liaison Director
Jennifer Laurence
Jennifer Laurence is a consummate hospitality professional who has worked in domestic service management and hospitality operations for over 20 years. She is the founder and president of Luxury Lifestyle Logistics, an estate management consulting firm specializing in streamlining processes for principal estate owners and their domestic service staff. Her firm provides advocacy, staff development, and on-site organizational assessments to improve the quality of service for owners to enjoy their lifestyles to the fullest. Jennifer is an expert at curating a domestic service environment that meets the needs of each client by using best practices from hospitality operations management and tailoring each service environment to the desires of their owner’s formality level and service style. As a liaison, Jennifer helps principal owners and their staff to communicate more effectively and achieve a higher level of service for the industry overall; she then brings this passion for owner advocacy to Private Service Alliance.
Jennifer’s passionate commitment to pursuing unique educational experiences led her to graduate with honors from the only all-women’s hospitality school in North America, a unique Bachelor’s program where the hospitality business was always balanced with elevating the art of domestic service. She completed her master’s degree with honors in hospitality from the University of Nevada, Las Vegas, earned a Wine Sommelier certificate, and a Visual Communications certificate, is a trained Protocol Officer from The Protocol School of Washington, and attended the prestigious Charles MacPherson Academy for Butlers and Household Managers where she graduated at the top of her class. Jennifer is passionate about private service and has served in leadership and as a national industry keynote speaker since 2010. Jennifer is delighted to support the work of estate management through Private Service Alliance as an Advisory Board Director, where she provides global resources and advocacy for principal estate owners and their teams.
Director At Large
Charles MacPherson
After nearly a decade serving as major-domo, overseeing more than thirty household staff for one of Canada’s most prominent families, Charles set his sights on starting his own business. In 1996, he founded Charles MacPherson Associates (CMA) and began providing his household management expertise to high-net-worth and ultra-high-net-worth clients.
Today, CMA recruits and places household staff, educates and trains private service professionals, and consults for HNW and UHNW families on household management and operations matters. With this foundation and his keen understanding of clients’ service expectations, Charles has expanded the business into hospitality and customer service training and advisory.
Over the last two decades, Charles has built a reputation within the Private Service industry as a keynote speaker, a published author of four books, and a global authority in the butler and household management fields for private residential, hospitality, and customer service sectors worldwide. He has established butler department standards and trained butlers for the Queen Mary II, Four Seasons Hotel Shanghai, Aria Resort and Casino Las Vegas, Wynn Macau, and Taj Hotels, Resorts and Palaces. He has also delivered several customer service improvement initiatives with a wide range of clients, including Louis Vuitton, The Ford Motor Company, and Royal Bank of Canada, to name a few.
General Counsel
Harry Jones
Harry Jones has a national and international focus in his practice; he guides general counsel and HR departments through 50-state and complex cross-border issues, particularly in Europe, Africa and Latin America. For over 25 years, Harry has advised and defended employers, including dozens of jury trials. Additionally, Harry has led more than 80 high-profile investigations on behalf of school districts, cities, colleges and private institutions. He also provides day-to-day advice to human resources professionals on hiring, training, pay, discipline and termination, including a specialty in dealing with complex c-suite misconduct issues. He has led the national class action defense of wage and hour cases; and has aggressively protected business interests from unfair competition. Harry has been named as a Texas Super Lawyer, perennially.
