PSA logo crest
conf badge 11

Presented by Private Service Alliance

conf headline 12
conf badge 11

Speaker

Charles MacPherson

Charles MacPherson

President, Charles MacPherson Associates | PSA Director at Large

After nearly a decade serving as major-domo, overseeing more than thirty household staff for one of Canada’s most prominent families, Charles set his sights on starting his own business. In 1996, he founded Charles MacPherson Associates (CMA) and began providing his household management expertise to high-net-worth and ultra-high-net-worth clients.

Today, CMA recruits and places household staff, educates and trains private service professionals, and consults for HNW and UHNW families on household management and operations matters. With this foundation and his keen understanding of clients’ service expectations, Charles has expanded the business into hospitality and customer service training and advisory.

Over the last two decades, Charles has built a reputation within the Private Service industry as a keynote speaker, a published author of four books, and a global authority in the butler and household management fields for private residential, hospitality, and customer service sectors worldwide. He has established butler department standards and trained butlers for the Queen Mary II, Four Seasons Hotel Shanghai, Aria Resort and Casino Las Vegas, Wynn Macau, and Taj Hotels, Resorts and Palaces. He has also delivered several customer service improvement initiatives with a wide range of clients, including Louis Vuitton, The Ford Motor Company, and Royal Bank of Canada, to name a few.

Founded in 1996, Charles MacPherson Associates (CMA) specializes in recruiting and placing household staff, educating and training private service professionals, and consulting on matters related to household management and operations. With this foundation and our keen understanding of our clients’ service expectations, CMA also provides hospitality and customer service training and advisory.

Our residential clients include high-net-worth (HNW) and ultra high-net-worth (UHNW) individuals and families. As such, we have a breadth of experience and success working with and on behalf of their family offices, HR departments, and household staff members. Our corporate clients include luxury hotels, resorts, private banks, retail brands, and various other service-oriented organizations worldwide.

With over two decades of service excellence, we have built lasting relationships with our residential and corporate clients, candidates, and students across each of our four lines of business: Placement, Academy, Training, and Consulting.

CMA has successfully completed engagements worldwide for a long list of clients across North America, Europe, Africa, the Middle East, and Asia. Our clients’ confidentiality is entrusted to and protected by all employees of Charles MacPherson Associates.

Keynote Speaker

Picture of Nicole Middendorf

Nicole Middendorf

CEO of Prosperwell Financial and Wealth Advisor with RJFS

Nicole is a money maven, a knowledge junkie, and a born coach. Nicole became an entrepreneur in 2003 when she launched her wealth management firm. She is the author of five books, the mother of two phenomenal children, a world traveler, a philanthropist, and an accomplished public speaker.

Picture of Nicole Middendorf

Nicole Middendorf

CEO of Prosperwell Financial and Wealth Advisor with RJFS

Nicole is a money maven, a knowledge junkie, and a born coach. Nicole became an entrepreneur in 2003 when she launched her wealth management firm. She is the author of five books, the mother of two phenomenal children, a world traveler, a philanthropist, and an accomplished public speaker.

PW logo 800X600

Prosperwell Financial provides personalized wealth management advice to effectively guide you through every stage of life. Our advisors help to plan your way toward true financial happiness, including financial retirement planning, college education savings, estate planning, asset management, insurance, and financial divorce planning. Founded by Wealth Advisor and Certified Divorce Financial Analyst Nicole Middendorf, Prosperwell Financial serves individuals and executives all across the U.S. We help you gain the confidence needed to be in control of your financial happiness.

DEDICATED TO YOUR SUCCESS

The Home of Private Service

Virtual Conference
April 20-22, 2023

Virtual Access

Package
PSP
Business
Enlisted Aide*
Non-Member
Main
$300
$400
N/A
$1,000
Main + Masterclass
$450
$550
$250*
$1,300

*Military ID Required

Conference Speakers

Charles MacPherson
Charles MacPherson
Donna Shannon
Donna Shannon
Angelica Canales Photo
Angelica Canales
Latricia Friend
Latricia Friend
AllanMiller2023crop
Alan Miller
Natilie Hudson
Natalie Hudson
Jennifer Laurence
Jennifer Laurence
Christopher P Ramey
Christopher P Ramey
Thomas Kaufmann
Thomas Kaufmann
daniel wood sq
Daniel Wood
Anthony Barlow
Anthony Barlow
Chris Allen
Chris Allen
Audrey Wang
Audrey Wang
Stefanie Hudgins
Stefanie Hudgins
Annie Duguid
Annie Duguid
christopher milu
Christopher Milu
Jenni Vaughan
Jenni Vaughan
Evelya Rivera
Evelya Rivera
rasheeda frazier
Rasheeda Frazier
jennifer fay
Michelle Workman
susan
Jennifer Fay
Jane Cunningham
Jane Cunningham
michelle w
Susan Brunstrum

keynote Speaker

Picture of Nicole Middendorf

Nicole Middendorf

CEO of Prosperwell Financial and Wealth Advisor with RJFS

Nicole is a money maven, a knowledge junkie, and a born coach. Nicole became an entrepreneur in 2003 when she launched her wealth management firm. She is the author of five books, the mother of two phenomenal children, a world traveler, a philanthropist, and an accomplished public speaker.

Nicole shares financial advice and real-life perspective on saving, planning, and investing with audiences across the country. Her primary goal is to take complicated subjects and make them easy to understand. She works hard to empower people to make crucial, positive changes in their own lives.

Picture of Nicole Middendorf

Nicole Middendorf

CEO of Prosperwell Financial and Wealth Advisor with RJFS

Nicole is a money maven, a knowledge junkie, and a born coach. Nicole became an entrepreneur in 2003 when she launched her wealth management firm. She is the author of five books, the mother of two phenomenal children, a world traveler, a philanthropist, and an accomplished public speaker.

Nicole shares financial advice and real-life perspective on saving, planning, and investing with audiences across the country. Her primary goal is to take complicated subjects and make them easy to understand. She works hard to empower people to make crucial, positive changes in their own lives.

Prosperwell Financial provides personalized wealth management advice to effectively guide you through every stage of life. Our advisors help to plan your way toward true financial happiness, including financial retirement planning, college education savings, estate planning, asset management, insurance, and financial divorce planning. Founded by Wealth Advisor and Certified Divorce Financial Analyst Nicole Middendorf, Prosperwell Financial serves individuals and executives all across the U.S. We help you gain the confidence needed to be in control of your financial happiness.

The Wealth Advisors at Prosperwell Financial take the time to learn about you. We want to know your goals, dreams, and desires. As a mentor and coach, we guide you through the process of discovering your financial options and possibilities. Whether that means planning for retirement, converting an IRA, working with a 401k, or wealth management services, Prosperwell Financial will have you covered.

FOR A LIMITED TIME!
May 1 to July 15, 2024

Take The
PSA ANNUAL SALARY SURVEY
Today!

Private Service Alliance™ invites Private Service Professionals and PSP Consultants to participate in our annual salary survey, providing valuable insights into compensation trends within the industry.

Your input helps to guide decision makers to ensure that salaries
remain competitive and reflective of the skills and
expertise of professionals in the private service sector.

Join us in shaping the future of compensation standards
throughout the private service industry.